Below you'll find a list of 24/7 call answering service providers that provide a 24/7 after-hours call answering with a live person, as well as optional email support and live chat services.
In these modern times, the traditional 9 am to 5 pm opening times for most businesses are no longer enough to service their customers. Society is now becoming used to the high availability of businesses and if you're not open, the next business they contact will be the competitor who is.
But running a 24/7 operation is expensive, especially in Australia where we have high labour costs and penalty rates for late-night workers.
For larger businesses, it may simply be a matter of continuing to offer the same level of service offered during the day and extending that across a 24/7 period. For large volumes, this can be achieved with full-time dedicated staff or for lower volumes, your calls may be combined with other campaigns to save you money.
But it's not always required to provide the full level of service. Many businesses just operate a message-taking service, enabling the call to be answered by a live agent who takes a message and relays that to the day shift team for follow-up the next day.
Ultimately there is no "one size fits all" solution - most of the 24/7 call answering service providers have flexible models to help you achieve the right solution for your business.
If you are looking for companies to answer calls only during normal business hours, search in Virtual Reception and Message Taking services.
Engaging any business to handle your customers is a big decision. If you are looking to engage 24/7 call answering service providers to answer your after-hours calls, some of the questions you can ask include:
The providers listed below all provide 24/7 solutions and will be happy to answer your enquiries, so just reach out and contact them directly.
We have lots of free resources on the Australian Customer Experience Professionals Association website, including:
Just search a list of providers below or use the filters to show 24/7 call answering service providers by specific countries.